CUSTOMER SERVICE BY CRAD POINT OF VIEW
Each customer or each potential customer who requests information on our aquatic activities services is worthy of a cordial and attentive treatment in response to their needs and tastes.
At CRAD we are convinced of this, and that is why we focus every day on improving every detail that may represent a plus in the satisfaction of each of the people who trust in the promises of an optimal level of quality of the services we offer.
The Client is really our center of attention and we move around them so that their adventure becomes an unforgettable experience with which to enjoy for a long time.
We must be on the right track since this year we have received, for the second consecutive year, the award of excellence and the Trip Advisor Traveller’s Choice 2020 that each year is awarded to the best companies in the specific sector.
At CRAD we are aware that this is the way to go and each recognition encourages us to continue trying to improve even more and offer our Customers the best possible service with a demanding focus on customer orientation and continuous improvement in all aspects that make up the offer of services focused on the Client and on the aspects that he considers important.
The important thing is not only the value that we bring to each action, but the value that each one perceives and recognizes.
Hence the 10 commandments of Customer Service at CRAD
1. The Customer comes first, second and third
2. There is nothing impossible
3. Keep everything you promise
4. Surprise the Customer
5. For the Client the true difference in service is each one
6. Failing at one point can mean failing at everything
7. Our satisfaction generates satisfied Clients
8. It is the Client who evaluates the quality
9. If the Client thinks about it, we can do it
10. Teamwork is essential for satisfaction.
To trust CRAD is to meet people who comply with these work rules and who do not care about having loyal Clients, we care about being loyal to everyone who trusts us. Check it out by yourself, contact us.
Angelo De Robertis
The Boss